1.Introduction

La Perle des Montagnes understands the importance of protecting the personal information of its clients and prospects and is committed to maintaining the confidentiality and security of your user information, and to respecting your right to the protection of your personal information.
The purpose of this privacy policy is to explain to users of the site, the mobile site what types of personal information is collected and how it is used, what the rights of users regarding this data are, who is responsible for processing the data, to whom this data is transmitted and the site’s “cookie” policy.
La Perle des Montagnes may update this policy at any time. The most recent version will be posted on its website. Please check it frequently.

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2. General principles for data collection and processing

This privacy policy is written in accordance with the provisions of Law No. 78-17 of 6January 1978, amended by Law No. 2002-801 of 6 August 2004 known as the”Data Protection Act” and the European Data Protection Regulation No.2016/670, known as the “RGPD”.
La Perle des Montagnes undertakes to comply with the regulations applicable to all personal data processing that it carries out:

• Your personal data is processed in a lawful, fair and transparent manner;

• Your personal data are collected for specific, explicit and legitimate purposes and are not further processed in a way incompatible with these purposes;

• Your personal data are stored in an appropriate, relevant and limited to what is necessary for the purposes for which they are processed;

• Your personal data are accurate, kept up to date and every reasonable step is taken to ensure that data which are inaccurate in relation to the purposes for which they are processed are erased or rectified without delay.                   

 

La Perle des Montagnes implements appropriate technical and organizational measures to guarantee a level of security adapted to the risk inherent in its processing operations, to comply with regulatory requirements and to protect the rights and data of the persons concerned from the design of the processing operations. In addition, La Perle des Montagnes contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).

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3. Collection of data

La Perle des Montagnes limits the collection of personal information to that which is necessary to make a reservation, purchase a product or service, operate on our social network pages, and answer our welcome and satisfaction questionnaires. Depending on these types of interventions, you will be required to provide some personal information, including your name, e-mail address, home address, language, country, telephone numbers, IP address, etc. The additional data required to process payments and complete the transaction are credit card numbers, cardholder name, card validity date.

It is not secure to transmit your payment information, including credit card numbers, by email, SMS or by social media. In order to protect this data, please send it tous only via our booking module on our website or by telephone.

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4. Use of collected data

We collect such Non-personal and Personal Information for the following purposes:

• This information allows us to identify you, to communicate with you, send to you questionnaires (before and after your stay), to personalize our service and to complete the transaction as well as to send you commercial and/or promotional offers in the form of an e-Newsletter from La Perle des Montagnes.

• This information allows us to conduct statistics and marketing studies to better meet the needs of our customers, improve the effectiveness of the website and our promotional activities.

 

When you make a reservation or purchase a product or service, you implicitly authorize La Perle des Montagnes to add your e-mail address to our mailing list. At any time, you may choose to no longer receive our marketing communications by email by unsubscribing from the e.newsletter, by communicating directly with us by phone or by email at the following address: info@laperledesmontagnes.com
La Perle des Montagnes does not sell your personal information to third parties and does not use or disclose your personal information for purposes other than those for which it is collected, except with your express consent, in the event of an emergency (i. e. to protect the life, health or property of an individual) or as required by law.
La Perle des Montagnes does not intend to collect personal information from minors (as defined by applicable laws). In such a case, we invite the minor’s parent or legal guardian to contact us so that we can take appropriate measures to delete the information.

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5. Recipients of the data collected 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Contact us

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at +33 7 72 09 16 74 or send us mail to Info@laperledesmontagnes.com